Frequently Asked Questions
zitbaj FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing via bKash, bonus terms to responsible gaming — clear and detailed answers to all your questions are right here.
zitbaj is a trusted online gaming platform for players in Bangladesh. We receive thousands of questions every day — how to open a new account, how long a bKash deposit takes, how the welcome bonus works, or whether slots can be played on mobile. On this FAQ page we have given honest and straightforward answers to all of those questions. Below, more than 20 questions and answers are organized into five topic-based sections — click on any question to see the answer.
Account and Registration
To open an account at zitbaj, you need an active mobile number and to be at least 21 years old. Simply fill in your name, mobile number, and preferred password on the registration form and your account will be ready within minutes. No extra documents are needed at the start — it's a simple and quick process.
No. Under zitbaj's rules, each person may hold only one account. If the same person creates multiple accounts, those accounts may be closed and there is a risk of the balance being forfeited. This rule exists to maintain a fair and proper gaming environment.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code, set a new password, and you will be able to access zitbaj again. If you have trouble, contact us via 24/7 live chat.
Yes, you can update your name and some contact details from the account settings. However, to change your mobile number you will need to contact the support team, as the number is linked to identity verification. Keeping your details accurate prevents any issues with transactions.
For large withdrawals or transactions above a certain amount, zitbaj may request identity verification. This is to ensure the security of your account. The process is completed by uploading a copy of your national ID or passport.
Deposits and Withdrawals
Deposits from bKash to zitbaj are generally instant — the balance is credited within just a few seconds to a few minutes. Simply follow the instructions on the payment portal and send to the bKash number provided. If there is any delay, contact live chat with your transaction ID.
The minimum deposit at zitbaj is ৳100 — this applies to all three methods: bKash, Nagad, and Rocket. That means you can start playing with as little as ৳100, making it accessible for any player in Bangladesh.
Yes, both Nagad and Rocket work in exactly the same way for deposits. On the deposit page, choose your preferred method, follow the instructions, and save the reference number after sending. The minimum amount is ৳100 for all methods.
Withdrawals at zitbaj generally take 10 to 45 minutes. The minimum withdrawal amount is ৳500. The money is sent directly to your bKash, Nagad, or Rocket number. During busy periods it may take up to 45 minutes.
zitbaj does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own service charges according to their terms. Check the relevant mobile banking app for fee information before making a transaction.
Processing begins as soon as a withdrawal request is submitted, so cancellation is generally not possible. If you need to cancel for any reason, contact 24/7 live chat immediately — every effort will be made to resolve it quickly.
Games and How to Play
To bet on BPL matches, go to zitbaj's cricket betting section. Select your preferred match from the list of ongoing or upcoming matches, choose a market (such as match winner or total runs), and confirm your bet amount. Once the match ends, the result is calculated automatically and any winnings are added to your balance.
Yes, zitbaj is fully mobile-friendly. You can play slots and other games directly in the browser on both Android and iOS devices — no separate app download is needed. A stable internet connection is all you need for the games to load.
RTP is the long-term average payout rate of a game — for example, if the RTP is 96%, then in theory an average of ৳96 is returned for every ৳100 wagered. However, this is an average across millions of spins and the outcome of a single session may differ from it. A higher RTP means a relatively better return over the long term.
zitbaj features games from reputable providers including Pragmatic Play, PG Soft, JILI, and Spribe. These providers have their Random Number Generators (RNG) tested by independent auditors, so results are entirely random and unbiased. zitbaj is committed to ensuring fair play.
zitbaj's live casino section has dealers in various languages. Some tables have dealers who speak Bengali or can understand it. You can check the table description to choose one that suits you. You can always contact the support team in Bengali at any time.
Bonuses and Promotions
zitbaj offers a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, bringing your total balance to ৳2,200. Depositing ৳34,000 or more gives the maximum ৳20,000 bonus and a total of ৳54,000. The bonus is added automatically at the time of your first deposit.
A wagering requirement is the number of times you must bet the bonus amount before it can be withdrawn. The wagering requirement on zitbaj's welcome bonus is 25 times. This means if you receive a ৳1,200 bonus, you must complete a total of ৳30,000 (1,200 × 25) in bets before the bonus balance becomes withdrawable.
zitbaj's VIP program has three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% weekly cashback. You move up to higher tiers automatically by playing regularly. No separate application is required.
Each week, cashback is credited to your account at the rate set for your VIP tier. The rate is up to 0.4% for Bronze, 0.8% for Silver, and 1.2% for Gold — applied to your weekly net losses. Cashback is paid directly to your main balance.
Yes, zitbaj runs time-limited promotions for special occasions such as Eid, Pohela Boishakh, and the World Cup. These offers are available for a limited time, so check the promotions page regularly or ask via live chat to stay up to date.
Security and Responsible Gaming
Yes, zitbaj uses SSL encryption technology, which keeps your personal and financial information safe from third parties. Your data is never sold to third parties. Visit the privacy policy page to learn more.
zitbaj is only for individuals aged 21 and above. If any irregularity is found during age verification, the account will be cancelled. zitbaj is always vigilant about keeping minors away from gaming. Use parental control tools to limit access for younger members of your household.
zitbaj believes in responsible gaming. If you feel your gaming habits are getting out of control, visit our Responsible Gaming page or contact us via 24/7 live chat. Options such as deposit limits, cooling-off periods, and temporary breaks are available.
Yes, through the Self-Exclusion feature you can temporarily deactivate your account for a set period of time. This can be done from account settings or by requesting it via live chat. Maintaining responsible gaming is important for everyone.
Our support team is ready to assist you in Bengali 24 hours a day, 7 days a week. For any issues, click the live chat button on the site or email us at [email protected]. You can typically expect a quick response.
zitbaj uses SSL encryption and a secure login system to prevent account hacking. On your side, use a strong password, do not share your login details with anyone, and report any suspicious activity to live chat immediately.
Still have questions?
Our expert support team is by your side 24/7 in Bengali — get instant answers via live chat.