zitbaj Privacy Policy

zitbaj ("we", "us", or "platform") operates a reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect the personal information of users of our website zitbaj.cam.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This privacy policy applies to all zitbaj services — including cricket betting, slots, fishing games, and other casino services. We may update this policy from time to time and will notify you of any significant changes.

zitbaj uses your personal information only for specific, lawful, and clear purposes. We never collect unnecessary or excessive information. The main purposes for which we use your information are set out in detail below:

3.1 Account Management and Service Delivery

We use your information to complete your registration, verify your account, keep your login secure, and provide a personalised gaming experience tailored to your preferences. This information is essential for the smooth operation of all zitbaj services — casino, slots, cricket betting, and fishing games.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, or Rocket, to maintain transaction history, and to resolve any disputed transactions.

3.3 Fraud Prevention and Security

We analyse your information to detect and prevent unauthorised access, money laundering, and other illegal activities. Ensuring the security of the platform is important for the interests of all players.

3.4 Meeting Legal Obligations

We are required to keep certain records in order to comply with applicable laws, regulations, and guidance from regulatory bodies. We are legally obliged to provide information in response to valid requests from courts or legal authorities.

3.5 Customer Support

Your information is used to resolve any issues you face quickly and to improve the quality of our 24/7 Bengali live chat support.

3.6 Responsible Gaming

Gaming activity information is analysed to identify early signs of problematic gaming behaviour and to apply necessary support and restrictions. This is an essential part of our responsible gaming policy.

zitbaj does not sell your personal information to any third party. However, information may be shared with certain third parties in the following circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with these payment gateways. These service providers are governed by their own privacy policies.
• Game providers: Minimum information required to manage gaming sessions is shared with our game software partners, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Technology service providers: Companies providing website hosting, data analytics, and security services may access limited information under contractual terms and strict privacy rules.
• Legal authorities: Information may be shared with the relevant authorities to comply with valid court orders, requests from investigative agencies, or requirements under applicable law.
• Business transfers: If there is any change in the ownership or operation of zitbaj, your information may be transferred to the new owner — however, the terms of this policy will remain in force.

Outside the circumstances described above, we will never disclose your information to a third party without your consent.

The zitbaj.cam website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used for tasks such as maintaining login sessions, verifying security, and remembering your shopping cart or gaming session. Disabling these cookies will prevent the website from working properly.

5.2 Analytics Cookies

These cookies collect information to help us understand how users are using zitbaj. This information is used to identify which pages are visited most and where users are experiencing problems, in order to improve the quality of our service.

5.3 Preference Cookies

These cookies are used to remember your language preferences, theme settings, and other personalised settings.

You can control or disable cookies by changing your browser settings. However, please note that disabling some cookies may mean that certain parts of our service do not work properly.

The security of your information is our highest priority. zitbaj uses industry-standard technology and methods to protect your personal information:

• SSL encryption: All data transfers on our website are protected by 256-bit SSL/TLS encryption, making it impossible to intercept information between your browser and our servers.
• Password hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
• Two-factor authentication: The option to add an extra layer of security to your account is provided.
• Firewall and intrusion detection: Advanced firewalls and real-time threat detection systems are active to prevent unauthorised access.
• Regular security audits: Third-party security experts regularly test our systems for vulnerabilities.
• Staff training: All our staff are trained on the importance of data protection and are required to follow privacy rules.

Although we take the highest security measures, it is not possible to guarantee complete security on the internet. If you notice any suspicious activity, please notify our support team immediately.

We retain your personal information only for as long as it is necessary. We follow the policies below in determining how long information is retained:

• Active account information: All relevant information is retained for as long as your account is active.
• Financial records: Records of financial transactions are retained for a specified period in accordance with legal obligations.
• After account closure: Following a request to close an account, the minimum information required to meet legal requirements is kept for a specified period, after which it is securely deleted.
• Technical logs: Technical data collected for security and analytics purposes is generally retained for a short period.

At the end of the specified period, we delete or anonymise your information in a secure and verifiable manner.

zitbaj's services are for persons aged 21 or over only. We do not knowingly collect or process information from anyone under the age of 21.

We verify age during the registration process and reserve the right to confirm age by means of identity documents where necessary. If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform unlawfully, please notify our support team immediately.

We may review and update this privacy policy from time to time. For any significant changes, we will take the following steps:

• A notice will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after a change has been made will be considered as your consent to the updated policy. If you do not agree with the new policy, you have the option to close your account.

Minor changes (such as spelling corrections or clarifying explanations) may be made without special notice if they do not affect the core policy.

If you have any questions, comments, or complaints about this privacy policy, please contact our dedicated data protection team. We take all requests seriously and are committed to responding within a reasonable time.